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Parrotron Web Chat

Conversations that start on your website

A quick question should not end the visit.

A visitor is interested but has one question before they continue. Web Chat gives them a place to ask on your website and brings that conversation into your team’s Parrotron workspace.

Help me get started See a real-world example

For websites where visitors need help choosing a product, understanding a service, or asking about a booking.

The useful details

What you can do with Parrotron Web Chat

A chat widget on your site

Offer a website conversation entry point through the configured Parrotron embed.

Conversations in the inbox

Handle website chats in Parrotron rather than sending the team to another separate inbox.

Your greeting and appearance

Configure the welcome greeting, accent colour, and widget position for your website.

Useful conversation content

Support visitor messages and supported attachments, with interactive choices when provided by the conversation workflow.

An example, not a customer testimonial

A home-services business explaining its packages

The everyday problem

A visitor understands the service but cannot find whether their area is covered.

A clearer way to work

A website question becomes a conversation the team can work on.

See how to begin
One step at a time

Your first steps

  1. 01

    Connect the website

    Configure the website and allowed domain through the website tracking setup.

  2. 02

    Enable website chat

    Ask your account administrator to enable the widget and complete the realtime connection setup.

  3. 03

    Make the welcome useful

    Set a greeting, appearance, and business-hours message, then test a visitor conversation.

Good questions

Let’s make it clear

Is this the same as a WhatsApp button?

No. Web Chat starts the conversation on your website. A WhatsApp link sends the visitor to WhatsApp.

Does a business-hours message block chats outside those hours?

The configured hours text is informational. Visitors can leave messages outside those hours; it does not promise an immediate reply.

Does it replace Parrotron Chat?

No. It adds website conversations to the wider Parrotron inbox experience.

Build your Parrotron workflow

Useful alongside Parrotron Web Chat

Parrotron ChatReply, follow up, and work together across your messaging channels. Parrotron WebSee where website visitors come from and what they do after the click. Parrotron CRMOrganise contacts, pipeline stages, quotes, payments, and service tasks.

Not sure where to start?

Tell us what your business needs. We’ll help you choose a starting point.

Talk to the team
Plans for your next step

Choose your Parrotron plan.

Explore the packages here. Log in to review your choice and complete payment in setup.

Current plans and payment options are available in setup.

View plans in setup

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